Frequently Asked Questions

Do you offer returns?

In Store:

Items may be returned in its original condition within 30 days of purchase. For a full refund.

Online:

Sometimes the color in person isn't quite right for you. We will refund you the purchase price, minus shipping to the payment method originally used.

Yarn must be returned in its original condition within 30 days of purchase.

Orders that cannot be returned:

  • Discounted items
  • Yarns that have been wound into cakes
  • Yarns returned with pet hair, or smelling of smoke or perfumes

Can I visit your mill?

Absolutely!

Watch our calendar for open mill days for an up close, behind the scenes tour!

The mill can also be viewed daily from the showroom. However when in full operation, we cannot allow visitors in the production area.

Where do your fibers come from?

All of our alpaca fibers are sourced from our partner farms within Indiana!

We work with Shaniko Wool Company on our Superwash Merino fibers, and all other wools are sourced within the US!

Our fibers are always spun in house, in our cottage fiber mill!

There is a funky spot in my yarn - what's up with that?

All of our yarns are created on our cottage mill equipment which is very hands on. We do our best to catch any imperfections, but with just the two of us in the mill, sometimes funky spots get past us!

If you feel your yarn is too funky to work with - please contact us.

Do you offer wholesale?

Absolutely!

At this time we are able to support wholesale orders for dyed yarn collections and notions. If you'd like pricing and information please e-mail us at info@redhillfiber.com or via the 'contact us' page.

DTF Transfer Pressing Instructions - Using Your Iron

Iron:

1. Position Your Design

Take your time and line up your artwork in the desired print area.

2. Press

Shoot for a setting on your iron that corresponds with the material you are using. If that is not hot enough where the transfer is adhering to your shirt, increase it towards cotton/linen setting which is the hotter of the settings, making sure it won't burn your garment itself.

Before pressing, place the parchment paper over the transfer for 20 seconds, pressing down with hard pressure.

3. Let it Cool. Then Peel.

After pressing, let your transfer rest until it is cool to the touch (minimum of 15-30 seconds). Once cool, lift the transfer from one corner and gently peel back. When peeling to make sure that every piece of your design is adhering to your item. If not, don’t continue peeling and press again using the guidance below. If some or all of the design is not properly transferring AND it was cool when peeling, it means there was not enough heat, pressure, or time. Lay the transfer back down with everything in place, press your transfer again with more pressure and time first(+5 seconds). If that doesn’t work, increase the heat setting until you find the sweet spot. You truly cannot OVERPRESS and damage the transfer itself.

4. Final Press

Place the parchment paper included or a single layer of t-shirt material over the design and press again for 15 seconds to soften the design, increase durability, and remove shine.

If you want a shinier finish instead, you can use our Protective Guard Sheet for this result.

5. How to Wash

It is optimal to wash inside out with cold water. Being that you are using an iron instead of a heatpress (which applies heat with more pressure, more evenly), we would recommend hang drying instead of in the dryer. If you decide to use a dryer, we'd recommend on low heat, inside out.

Everyone's irons, heat, pressure is different when using an iron, so test to find out what works best for you. Remember that you cannot overpress your transfers. The better they are pressed, the more durability they have through washing and drying.

DTF Transfer Pressing Instructions - Using Your Cricut Heat Press

Cricut Heat Press:

1. Position Your Design

There is no requirement to pre-iron your shirt, your transfer will adhere perfectly fine without doing so. Position the transfer in the desired location. Normally it is 3-4 inches down on the front of an adult t-shirts, 2-3 inches down on the front of a youth t-shirt and an inch lower on the back side of the same type of garment.

2. Press

Set your cricut to 320 degrees and 20 seconds. If that is not hot enough where the transfer is adhering to your shirt, increase it by 15 degrees at a time and try again. You can't overpress your design, so try until you figure out the right settings.

Before pressing, place the parchment paper over the transfer for 20 seconds, pressing down with hard pressure.

Remember that you cannot overpress your transfers. The better they are pressed, the more durability they have through washing and drying.

3. Let it Cool. Then Peel.

After pressing, let your transfer rest until it is cool to the touch (minimum of 15-30 seconds). Once cool, lift the transfer from one corner and gently peel back. When peeling to make sure that every piece of your design is adhering to your item. If not, don’t continue peeling and press again using the guidance below. If some or all of the design is not properly transferring AND it was cool when peeling, it means there was not enough heat, pressure, or time. Lay the transfer back down with everything in place, press your transfer again with more pressure and time first(+5 seconds). If that doesn’t work, increase the heat setting until you find the sweet spot. You truly cannot OVERPRESS and damage the transfer itself.

4. Final Press

Place the parchment paper included or a single layer of t-shirt material over the design and press again with the same settings for 20 seconds to soften the design, increase durability, and remove shine.

5. How to Wash

It is optimal to wash inside out with cold water. Being that you are using an cricut instead of a heatpress (which applies heat with more pressure, more evenly), we would recommend hang drying instead of in the dryer. If you decide to use a dryer, we'd recommend on low heat, inside out.

Everyone's irons, heat, pressure is different when using an iron, so test to find out what works best for you. Remember that you cannot overpress your transfers. The better they are pressed, the more durability they have through washing and drying.

DTF Transfer Instructions - Using Your Heat Press

Heat Press:

1. Position Your Design

Take your time to line up your transfer in the desired location on your item.

2. Press

Press your transfer with medium pressure at 310°F / 155°C for 15 seconds. You cannot damage the transfer by pressing with more heat, pressure, or time -- within reason. However, too much heat can damage your garment, so test first and use parchment paper or a protective guard sheet to protect your garment from a direct iron.

3. Let it Cool. Then Peel.

After pressing, let your transfer rest until it is cool to the touch (minimum of 15-30 seconds). Once cool, lift the transfer from one corner and gently peel back. This ensures every piece of your design is adhering to your item. If not, stop peeling, lay it back down, and trouble shoot as follows -- (1.) If some or all of the design does not transfer AND it was cool when peeling, it means there was not enough heat, pressure, or time. Press your transfer again with more pressure and time first(+5-10 seconds). (2.) If that doesn’t work, try 15°F heat increments until you find the sweet spot. You truly cannot damage the transfer by pressing multiple times.

4. Final Press

Place the parchment paper included or a single layer of t-shirt material over the design and press again for 15 seconds to soften the design, increase durability, and remove shine. If you want a shiny finish, cover with a protective guard sheet for the final press. When washing, flip shirt inside out, wash on cold and dry using low heat or hang.

5. How to Wash

It is optimal to wash inside out with cold water to extend the longevity of the print. However it is not necessary. You can wash and dry as normal.